Privacy Policy
1. Introduction
Welcome to PokerCoaching.AI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Contact Information:
Email: privacy@pokercoaching.ai
Support: https://pokercoaching.ai/support.html
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
- Name (for personalization and login display)
- Email address (for account creation and authentication)
- User ID (automatically generated unique identifier)
- Product interactions (features used, time spent, button clicks for personalization purposes only)
- Device information (device model, operating system version)
- App version and crash logs
2.2 Data We Do NOT Collect
We do NOT collect:
- Your phone number or physical address
- Payment information (app is currently free)
- Precise location data
- Contacts, photos, or other media
- Tracking data for advertising purposes
3. How We Use Your Information
We use your information for the following purposes:
- Account Management: Create and maintain your user account, authenticate your identity, enable password reset functionality
- Personalization: Customize your learning experience, remember your preferences and settings, provide relevant coaching recommendations
- App Improvement: Analyze usage patterns to improve features, debug technical issues and crashes, monitor app performance
- Legal Compliance: Comply with legal obligations, enforce our Terms of Service, respond to legal requests
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data based on:
- Consent: You provide explicit consent when creating an account
- Contract Performance: Processing is necessary to provide our services
- Legitimate Interest: Improving our app and ensuring security
5. Data Sharing and Disclosure
We do NOT sell your personal data to third parties.
We may share your information with:
- AWS (Amazon Web Services) - Hosting, authentication, backend services, and AI model provider for coaching responses
All service providers are contractually obligated to protect your data and use it only for specified purposes.
6. Data Security
We implement industry-standard security measures:
- Encryption in transit (TLS/SSL)
- Encryption at rest (AWS encryption services)
- Secure authentication
- Regular security audits
- Limited employee access to personal data
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information:
- Active Accounts: Until you request account deletion
- Deleted Accounts: 30 days for backup purposes, then permanently deleted
- Crash Logs: 90 days
- Usage Analytics: Aggregated and anonymized after 12 months
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Request your data in a portable format (JSON)
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent at any time
How to Exercise Your Rights:
- In-app: Settings > Account > Delete Account (for deletion)
- Email: privacy@pokercoaching.ai (for all other requests)
- Response time: Within 30 days
9. Children's Privacy
Our app is NOT intended for children under 17. We do not knowingly collect personal information from users under 17. If we discover that a user under 17 has provided personal information, we will delete it immediately.
10. International Data Transfers
Your data may be transferred to and processed in the United States and other countries where AWS has data centers. We ensure appropriate safeguards are in place for international transfers, including AWS GDPR-compliant Data Processing Addendum and Standard Contractual Clauses (SCCs) for EEA transfers.
11. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information (N/A - we don't sell data)
- Right to non-discrimination for exercising privacy rights
Contact privacy@pokercoaching.ai to exercise these rights.
12. Cookies and Tracking
Mobile App: Our mobile app does NOT use cookies or tracking technologies for advertising purposes.
Website (pokercoaching.ai): Our website may use essential cookies for functionality (e.g., session management). No third-party advertising cookies are used.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time. Changes will be effective immediately upon posting. We will notify you of material changes via in-app notification or email to your registered address. Continued use of the app after changes constitutes acceptance of the updated policy.
14. Contact Us
For privacy-related questions or requests:
- Email: privacy@pokercoaching.ai
- Support: https://pokercoaching.ai/support.html
For GDPR-related inquiries (EEA users):
Data Protection Officer: dpo@pokercoaching.ai