Support

Get help with PokerCoaching.AI. Browse our frequently asked questions or contact us directly.

Frequently Asked Questions

Q: What is PokerCoaching.AI?
A: PokerCoaching.AI is an AI-powered educational app for learning poker strategy and game theory. It provides personalized coaching, hand history analysis, and interactive game theory simulations.
Q: Is this real money gambling?
A: No. All poker games use virtual chips for educational purposes only. No real money is involved. You cannot buy, sell, or exchange chips for real currency. This is purely an educational tool.
Q: What data does the app collect?
A: We collect your email and user ID for account management, and product interaction data to personalize your learning experience. We do NOT collect your name, phone number, location, or any sensitive personal information. See our Privacy Policy for full details.
Q: How do I delete my account?
A: Go to Settings > Account > Delete Account in the app. This will permanently remove all your data including hand histories, chat logs, and preferences. This action cannot be undone.
Q: Which AI model powers the coaching?
A: The app uses a state-of-the-art AI assistant trained to provide accurate poker strategy advice. It uses advanced language understanding to analyze your questions and provide personalized coaching.
Q: Can I use this app in my country?
A: The app is available in most countries. It's an educational tool, not a gambling app. However, availability may vary by region. Check your device's app store to see if PokerCoaching.AI is available in your location.
Q: What age do I need to be to use this app?
A: You must be 17 or older due to simulated gambling content in our educational games. This age requirement is in accordance with App Store guidelines.
Q: Is my data sold to third parties?
A: No. We do not sell or share your personal data with third parties. We use third-party service providers for hosting and development, but these providers are bound by strict data protection agreements. See our Privacy Policy for details.
Q: How much does the app cost?
A: PokerCoaching.AI is currently free to download and use. There are no in-app purchases, subscriptions, or hidden fees.
Q: What are the interactive games?
A: The app includes several educational games to teach game theory concepts:
  • Kuhn Poker: The simplest poker game to understand GTO basics
  • Leduc Poker: A slightly more complex game to explore betting strategies
  • Dice Game: Learn about expected value and probability
  • Rock Paper Scissors: Understand mixed strategies and Nash equilibrium
Q: How do I enter hand histories?
A: Hand histories are entered with AI agent assistance, not uploaded as files. The AI helps you input hand details through voice or text. Once entered, your hand histories can be copied to your device clipboard and shared from the app. The AI analyzes your decisions and provides feedback on how you played the hand and suggests alternative lines.
Q: Does the app work offline?
A: Some features require an internet connection, particularly the AI coaching. However, you can access previously loaded content and some interactive games offline.
Q: I found a bug. How do I report it?
A: Please email us at support@pokercoaching.ai with details about the bug, including what you were doing when it occurred, your device model, and app version (found in Settings > About).
Q: Can I suggest new features?
A: Absolutely! We'd love to hear your ideas. Email us at support@pokercoaching.ai with your feature suggestions.

Still Need Help?

Email Support:
support@pokercoaching.ai

Response Time:
We typically respond within 48 hours during business days.

Privacy Inquiries:
privacy@pokercoaching.ai

Legal Questions:
legal@pokercoaching.ai

Getting Started

New to PokerCoaching.AI? Here's how to get started:

  1. Download the app from the App Store
  2. Create a free account with your email
  3. Start chatting with the AI coach or try an interactive game
  4. Enter your first hand history with AI assistance for analysis
  5. Explore game theory concepts at your own pace

Troubleshooting

App is slow or unresponsive
Try closing and reopening the app. If the problem persists, check your internet connection and ensure you're running the latest version of the app.
Can't sign in
Make sure you're using the correct email and password. If you forgot your password, use the "Forgot Password" link on the sign-in screen. Check your spam folder for the reset email.
AI responses are delayed
The first request may take a few seconds (1-2 seconds) due to "cold start" on our backend servers. Subsequent requests should be faster. This is normal behavior for serverless applications.

System Requirements